All pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget important steps. It is also how you can assure a predictable outcome.

That is why Springdale and Fayetteville automotive service centers have procedural standards for each service they perform. Technicians are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, centers can assure a quality outcome. The job is done right every time and you are happy with how your car performs.

Each company trains its technicians to standards. The industry as a whole is very committed to standards of excellence and encourages individual service center operators to apply them to every vehicle they service.

An example is how service technicians grade problems and communicate their recommendations. If a technician tells you that a repair or replacement is required it must meet the following criteria:

1. The part no longer performs its intended purpose
2. The part does not meet a design specification
3. The part is missing

The technician may suggest repair or replacement if:

1. The part is close to the end of its useful life - just above discard specifications or likely to fail soon
2. To address a customer need or request - like for better ride or increased performance
3. To comply with maintenance recommended by the vehicle's manufacturer
4. Based on the technician's informed experience

Here are some examples:

An exhaust pipe has rusted through and is leaking. Replacement is required because the part has failed. If the pipe were rusted, corroded or weak, but not leaking, the technician may suggest it be replaced because it is near the end of its useful life and replacing it now may be more convenient for the customer.

Suppose a customer wants to improve his car's handling, but his shocks haven't failed. The technician may suggest replacement of the shocks to satisfy the customer's wishes.

Under these guidelines the service center must refuse partial service of a required repair if the repair creates or continues an unsafe condition. Let's say a customer has a cracked brake rotor. This is a dangerous condition that must be repaired. If the customer does not want to replace the rotor, but instead just wants new brake pads installed, the shop must ethically refuse the partial repair. That can be an upsetting conversation, but understanding that service centers operate under service standards and procedures is comforting. You want your service to be done right and to have confidence in your technician's recommendations.

The automotive service industry and NAPA Auto Parts want the best for you and for you to keep coming back. AutoNetTV is committed to providing automotive maintenance information to help you be confident in your service decisions.

If you're like most of us, you want your car to handle well. That's the job of your suspension system.

There are different types of suspension systems, but they all work on the same basic principles. First, there are the springs, which bear the weight of the car. The most common springs are coil or leaf - although we see air springs and torsion bars more often. The springs do most of the work.

But if all you had were springs, your vehicle would be bouncing around like a bobble head. That's where the shocks come in. They control the rebound of the springs and smooth out the up and down motions. They also keep the tires on the road, and you in control. Some cars use struts. Struts are a combination of shocks and springs, together in a more compact system.

Shocks wear out slowly over time, so it's hard to notice when they get badly worn. One way to tell is to look for an uneven, cupping wear on your tires. If the shock or strut is leaking fluid, it needs to be replaced. If your car feels floaty in turns or if the front end dips a lot when you stop, it is time to get your shocks checked. Your owners' manual will tell you when your shocks should be changed - it's usually between 15,000 and 30,000 miles or 24,000 and 50,000 kilometers .

When you replace a shock, be sure to replace all four. Then your car will have an even suspension and will handle much better. You can talk with a service advisor at NAPA Auto Parts about how you drive. No, not your traffic violations, but how often you carry heavy loads, tow a trailer or drive in rough terrain. If you do a bunch of that, you'll need a heavy duty shock. You can reach NAPA Auto Parts at (479) 636-6651 or stop by at 2100 South 8th Street in Rogers.

Regular shocks use hydraulic fluid and air as their dampening system. Premium quality shocks and struts use compressed nitrogen gas instead of air. Gas shocks don't get air bubbles that affect the performance of regular shocks. If you do a lot of high performance driving, Arkansas off-roading or just want added comfort and control, think about getting premium gas shocks or struts.

Replacing your struts may take your car out of alignment, so be sure to get an alignment at the same time. So, to smooth out the bumps on the road of life, change your shocks and struts when they need it.

When winter approaches, we break out the sweaters, coats, boots and mittens. We want to be ready for winter conditions. Your vehicle needs to be ready for winter as well. The last thing you want is to get stranded out in the cold. You need your vehicle to be safe and reliable. It's a good idea to get caught up on any neglected maintenance items anytime - but the stakes are higher in the winter.

There are some specific things that we need to do to have our vehicle ready for winter. The most obvious is having the antifreeze checked. If the antifreeze level is too low, it can't properly protect your engine, radiator and hoses from freezing. If your car does not seem to be making enough heat to keep you warm, your antifreeze level may be low or you could have a thermostat problem. Get it checked out. If you are due for a cooling system service, now is a perfect time to have it done.

In the cold months we always worry about being able to stop in time when it's slick out. The first thing to remember is to slow down and allow yourself plenty of room to stop. Of course, you want your brakes to be working properly. A thorough brake inspection will reveal if the pads or any other parts need replacing. Check with your service consultant to see if it is time to replace your brake fluid. It accumulates water over time which really messes with your stopping power.

It is a really good idea to have your battery tested. A battery's cranking power really drops with the temperature. If your battery is weak in the fall, it may not be up to winter. There is nothing like a dead battery in a snow storm.

Which leads us to an emergency kit. You should always have a blanket or something to keep you and your passengers warm if you get stranded. If you will be venturing away from civilization, pack more items such as food and water to help you survive. Keeping at least half a tank of gas is a good precaution if you get stuck and need to run the car to keep warm and it will help keep your gas lines from freezing up.

Winter always makes us think of our windshield wiper blades - usually during that first storm when they aren't working right. That's why it's a really good idea to replace your blades in the fall before the winter storms. If you live where there's a lot of snow and ice, you might want a special winter blade that resists freezing up. And be sure to have enough windshield washer fluid.

The final thing to consider is your tires. Any tire can lose pressure over time - up to one pound every six or eight weeks. For every 10 degrees the temperature drops you lose another pound of pressure. So if it was 80 degrees outside when you checked your tire pressure two months ago and now it's 40 degrees out, you could be down 5 pounds of pressure. That's enough to be a real safety issue and it wastes gas too. You may need special winter tires as well. Your tire professional can help you find the right tire design for your expected road conditions.

If you're getting winter tires, it is always best to put them on all four wheels. If you are only getting two, have them put on the rear - even if you have a front-wheel drive or four-wheel drive vehicle.

This is a very important safety measure recommended by tire manufacturers. Sliding or fish-tailing on ice and snow is a matter of not having enough traction at the rear end. That is why your newest tires should always be on the rear.

Nowadays, everyone in Rogers, Arkansas is paying more at the gas pump. For some families in the greater Rogers area, it adds up to several hundred dollars every month. That’s got to come out of the budget somewhere. Throughout North America, people are putting off buying a new car. They plan on keeping their old vehicle for a year or two longer than before.

Even now, 2/3 of the personal vehicles on our local Rogers, Arkansas roads have over 75,000 miles on them. The average age of vehicles is over nine years. And most people in Rogers can’t afford to be stranded or inconvenienced by a break down. So following a regular maintenance schedule, like our personal diet and exercise plans, is actually critical to preserving your investment.

Knowing what to do for a higher-mileage vehicle can be challenging because many owners’ manuals don’t publish service intervals after 60,000 miles. It just means that you need to be better at keeping records and planning your preventive maintenance.

You can start by figuring that services with a recommended interval should still be performed on that interval, even after you’re past the tables in your service manual. For example, a service might be recommended every 15,000 miles. Well, just keep doing it every 15,000 miles for as long as you have your car.

Now higher mileage engines operate under more stress. Some experts suggest that the severe service schedule is more appropriate and that routine service should be performed at shorter intervals. Check with your owners’ manual or service advisor at NAPA Auto Parts to see if the severe service schedule is right for your vehicle.

And keeping up with your full-service oil change schedule is important for a couple of reasons. First, older engines have had more time to build up oil sludge. Skipping an oil change here and there can really compound the problem for your suv, truck.

The second benefit is that your other fluids are routinely checked and topped off. Power steering fluid, brake fluid, coolant and transmission fluid can be kept at optimal levels even though the older seals and gaskets are leaking more than when they were new.

And speaking of older seals and gaskets: they start to dry-out and become more brittle with age. You may want to consider using high mileage formulation oil and fluids. These products contain special additives to condition seals and gaskets to keep them from leaking. The high mileage formulations cost more than standard products, but they are well worth it in terms of preventing serious repair bills down the road.

Older vehicles in the Rogers, Arkansas area need repairs and replacements that newer ones don’t. Things like timing belts, radiator hoses, suspension work, anti-lock brakes, air bags, water pumps, alternators and batteries. That may seem like a lot of stuff to have done, but it works out to be cheaper than new car payments.

With a high-mileage vehicle, a couple of relationships will become pretty important. The first is with your service advisor at NAPA Auto Parts. You need someone you trust to take care of your car and be mindful of your needs. Ask for help to develop a plan to keep your vehicle road-worthy that works within your budget, and for the Rogers, Arkansas area driving conditions.

The next relationship is with your vehicle itself. We’re not talking about naming your car or tucking it in at night. We just mean - pay attention and get to know your vehicle. Notice unusual sounds, smells, vibrations, etc. Then you can describe the changes to your service advisor at NAPA Auto Parts and head off problems. We can’t do anything about the price of gas, but we can properly maintain Old Faithful to keep it safely and economically on the local Rogers, Arkansas roads.

Take a look at the attached automotive tips video from AutoNetTV

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We're living in a disposable society. Everything from elaborate packaging to our clothing. Even cell phones are disposable. When replacement is cheaper than repair, the term "built to last" goes by the wayside. An exception is our vehicles. They're still a very big investment and we want to make them last as long as possible - and we want to make keeping them as cheap as possible. When talking cars, it's all about preventive maintenance. There is an old saying that says, "a stitch in time saves nine" and that is really true when it comes to taking care of your car. A great example is coolant service.

Your coolant not only protects your engine from overheating and freezing - it must also protect cooling system components from corrosion. Over time, coolant becomes corrosive and actually starts to damage your radiator and other parts. That's why you need to have your cooling system serviced on a regular schedule.

The same is true for your power steering system, brake fluid, air conditioning system, differential and transmission. And of course, don't forget those oil changes right on schedule. Skipping even one change can start the build up of harmful oil sludge.

Our engines are full of gaskets and seals. Fresh fluids condition those gaskets and seals to keep them from drying out and leaking. Automotive fluids contain additives that help clean and lubricate the various systems they protect. Over time, the additives are used up and the fluid just does not provide the protection it did when it was fresh. And don't forget the mechanical systems. Changing brake pads before they are worn to the point that they cause damage to rotors is a great way to keep your operating costs down.

Replacing serpentine belts and timing belts on schedule is much cheaper than repairing the damage that can be caused by failure. Also, air filters, fuel filters, PCV valves and batteries are all important. Regular wheel alignments, tire rotation and balancing will make your tires last longer. And don't forget to replace your shocks and struts when they wear out. Your fuel system needs regular cleaning to keep running well, prevent mechanical damage and reduce fuel consumption.

Now this is a lot to remember - too much really. But it is your Rogers automotive technician's job to keep on top of this stuff. At NAPA Auto Parts we can tell you what your manufacturer recommends and help you with a plan to take care of it. We can advise you about which maintenance schedule you should use - the regular schedule or the severe service schedule - depending on the kind of driving you do. We also know the right fluids for your vehicle and may even suggest higher mileage formulations for your older vehicle.

Bottom line - take care of this stuff on schedule and you will reduce operating costs, prevent costly damage and maintain your warranty coverage.

Of course, you want your car to look as good as it runs. Regular washing will prevent rust and protect your finish. Take advantage of cleaners, waxes and protectants for your interior and tires. Your vehicle will look great and you'll be proud to drive it longer.

Most of us can't afford to throw away our car when it breaks down. By budgeting for regular preventive maintenance, we can prevent many inconvenient - and expensive - problems down the road, and can keep driving "old faithful" for years to come.

Today at NAPA Auto Parts we want to talk with you about a very important safety issue. This automotive safety warning is coming from a very unusual source: fire fighting experts. You’ve probably heard of E-85 gasoline being offered in the Rogers area. Some newer vehicle models are specifically built to run on E-85 – the rest are not.

Does your vehicle use E-85 gasoline? Bring it down to NAPA Auto Parts at 2100 South 8th Street in Rogers, Arkansas 72756 to find out, or give us a call to make an appointment by calling (479) 636-6651.

E-85 gasoline has been developed to fight air pollution and reduce oil consumption. E-85 fuel is a mix of 15% ethanol, a grain-base alcohol, and 85% gasoline. So-called Flex-Fuel vehicles are designed to use either normal gasoline or E-85 gas. The result is lower harmful exhaust emissions to our local Rogers community.

All gas engines can run with up to 10% ethanol and in fact a lot of gasoline sold in the Rogers Arkansas area does contain some ethanol. The problem comes when well meaning people without Flex Fuel certified vehicles put E-85 into the tank.

At a 15% concentration, the potential for problems arises. Because of the chemical differences between ethanol and gasoline, special seals and gaskets are needed for Flex Fuel vehicles in Rogers Arkansas. In a normal engine, the ethanol in E-85 gas will eat away important seals and gaskets. This leads to gas and oil leaks.

You can imagine the fire hazard caused by leaking gasoline. Fire fighting experts caution consumers to only use E-85 if they know they vehicle is certified to handle it. They expect vehicle fires to increase because of using the wrong fuel in non-Flex Fuel vehicles.

So are people who don’t have a Flex Fuel vehicle but use E-85 to help the environment actually putting themselves at risk? Yes. In fact, service and repair centers in Rogers Arkansas are being warned to purchase fire extinguishers that use the special foam needed to extinguish ethanol fires as a precaution in case starting-up an ethanol damaged engine leads to a fire.

Obviously, this isn’t something you want to have in your Rogers Arkansas garage at home, either. If you have a Flex-Fuel certified vehicle, feel free to protect the environment by using E-85 gasoline. If not – please do not use E-85 in an engine that’s designed to run on unleaded gasoline only. At NAPA Auto Parts we are concerned about your safety. If you have questions or want to find out how to determine if your vehicle can safely use E-85, go to www.e85fuel.com for more resources.

Take a look at our attached auto safety tips video from Auto Tips Videos.

Modern cars and trucks run on 12 volt electrical systems. 12 volts is enough to get the job done without having so much power that there is danger of electrocution. But today's vehicles have more electrical components and do-dads than ever before. This really strains your electrical system, making it hard for the battery to keep up. Think about it: electric seats, seat heaters, power locks, windows and sun roofs. And then we have all the power outlets for our cell phones, computers, and DVD players. We also have navigation systems and powerful stereos. Plus there are all the engine and transmission computers, traction control, stability control, anti-lock brakes, sensors and on and on. Even the security system is running off the battery while the car is turned off.

Fortunately, battery technology has given us resilient batteries that are able to meet these strenuous requirements. But the fact is, batteries just wear out over time. Eventually, every battery gets to the point where it cannot hold enough of a charge to start your car. Sometimes batteries need to be replaced because they have just worn out. Or, in other cases, they have developed a leak and need to be replaced.

Special safety precautions are taken when working with batteries in the shop. These precautions also apply to anyone who is poking around the battery. Batteries contain sulfuric acid that can damage your eyes and burn your skin, so safety glasses and rubber gloves are a must. Be careful to not spill acid on your clothes or the vehicle's paint. Of course, avoid short circuiting the battery as well.

Replacement batteries come in all shapes and sizes. Some cars have limited space that requires a specially shaped battery to fit. Larger engines require more powerful batteries to get them started. If you live in a cold climate you will need a more powerful battery because engines are harder to start when it is cold.

Sometimes there is quite a price range for batteries that will work in a particular car. Think of it as "good", "better" and "best". More expensive batteries have a longer warranty and are guaranteed to last longer. As with most things, paying a little more up front saves money in the long run.

For more information about batteries, call NAPA Auto Parts at (479) 636-6651 or stop by at 2100 South 8th Street in Rogers.

Most folks around Rogers have had a flat tire. You know it’s inconvenient and a pain. Our tires are important. Keeping them in good working order isn’t just a big safety issue – it also has a financial impact. With high gas prices, we’ve all heard about the importance of keeping proper tire pressure to save on gas. In addition, proper inflation promotes even tread wear so your tires last longer.

There’s another danger to under-inflated tires. Low tire pressure puts added stress on the structure of the tire itself, causing it to break down prematurely. Also, under-inflated tires generate more heat which also reduces tire life. So get those slow leaks fixed quickly – don’t just keep airing them up every few days. You want to avoid serious tire damage.

Tires can also be damaged by road hazards in and around Rogers. Punctures, cuts and impacts on curbs or potholes can also cause damage that could lead to tire failure. Sometimes, it’s something that a visual inspection would reveal. Take the opportunity to check your tires when you’re gassing up. Look for slashes, missing chunks, nails or screws in the tread or just uneven wear. Of course check the air pressure too.

Now tire damage can be on the inside where you can’t see it until it’s removed from the wheel. Such damage could come from a severe impact, driving on a flat or even just low pressure. Some punctures can cause internal damage that are too severe to be repaired. You may see our NAPA Auto Parts professionals take the time to remove your flat from the rim and inspect the inside before repairing it, which means we're just following good procedure.

Now some tires just can’t be repaired. A puncture may be too large to plug. Also, the puncture could be in a location that’s not safe to repair like in the sidewall or outer portion of the tread. So called run-flat tires should not be repaired because their design is such that internal damage can’t be detected by a visual inspection.

It is also important that repairs should only be done by a qualified tire specialist like the ones we have at NAPA Auto Parts. You can buy self repair kits – save those for emergencies, like when you’re off-roading and need a quick fix so you can hobble back to civilization and get professional help. If you need to use a repair-in-a-can product, remember it’s a temporary measure only and your tire needs to be properly repaired as soon as possible.

Here are some other considerations: Repairing a flat may void your tire manufacturer’s warranty – just something to keep in mind. Also, if you repair a speed rated tire, you should not use it in any motorsports or operate it above legal speed limits. Your tire professional will repair your tire whenever it’s safe to do so and he’ll advise you when it’s better to replace it. So watch those curbs and keep the air – on the inside.

NAPA Auto Parts
2100 South 8th Street, Rogers, Arkansas 72756
(479) 636-6651

Which item is most often stolen from vehicles in Rogers?

Is it:

1. Stereo
2. Wheels
3. Air Bag
4. DVD System

Well, if you said stereo – you used to be right. But airbags have now surpassed stereos as the biggest target for theft in Rogers – approximately 50,000 a year are stolen across the country. New airbags cost about $1,000, but go for $50 to $200 on the black market in Rogers.

Stolen airbags are making their way back into cars that have been in an accident. Of course, the danger to the consumer of having a stolen airbag installed is that you can never be sure what may have previously affected them and if they will work right when you need them.

Contact NAPA Auto Parts for more information about where to get your airbags checked or replaced.
Find us at 2100 South 8th Street, Rogers, Arkansas 72756
You can reach us by phone at: (479) 636-6651

There are reports that 1 in 25 airbag replacements are stolen or salvaged airbags – or no airbag is installed at all.

That is definitely one car part you don't want to take a chance with, so NAPA Auto Parts recommends following these guidelines:

• Use a reputable collision repair center that employs ASE certified mechanics (we can offer recommendations at NAPA Auto Parts).


• Inspect the invoice to ensure that the repair shop purchased the airbag from a manufacturer, dealer, or recycler. If you can inspect the airbag prior to installation, it should be packaged in a sealed container from the manufacturer.


• You will see the SRS light (Supplemental Restraint System) when you first start your vehicle up. This tells you that the airbag system is activated. If you do not see the SRS light, there is likely a problem with the airbag system.

For more information, contact Kent at NAPA Auto Parts by calling (479) 636-6651.

You may know that all 2008 model year and newer cars, mini-vans and light trucks in Rogers come with a tire pressure monitoring system. Many slightly older vehicles around Rogers have these systems as well. A tire pressure monitoring system – called TPMS – consists of sensors on each wheel that measure tire pressure.

If tire pressure drops 25 percent below the manufacturer’s recommended pressure, the sensor sends a signal to a monitoring unit that causes a warning to light up on the dashboard. When you see the warning light, you know it’s time to put some air in your tires.

There are many benefits to driving with properly inflated tires around Rogers. First is cost savings. Running at the correct air pressure improves fuel economy. Driving on under-inflated tires is like driving through sand – it drags down your fuel economy. You’ll also see longer, more even tread wear so your tires’ll last longer.

Another important benefit of properly inflated tires is increased safety. Under-inflated tires become hotter and that heat can actually lead to tire failure – possibly resulting in an accident. Your car and the tires themselves will just perform better and more safely around Rogers with properly inflated tires.

Local Rogers consumer groups, law-makers and vehicle manufacturers advocate TPMS systems hoping that they will save lives, property damage and inconvenience. While you can’t put a value on saving a life, we keep in mind that TPMS systems will carry a cost.

The systems themselves are added into the price of the car. The batteries in the sensors will have to be replaced from time to time. Parts will break and need to be replaced. In colder climates around Arkansas, ice and salt are frequent causes of failure.

In addition, there are other behind-the-scenes costs to be aware of. Every time a tire is replaced, repaired, rotated or balanced, the tire technician has to deal with the TPMS system.

Your service center (NAPA Auto Parts) must purchase equipment used to scan and reactivate the TPMS system after every tire service. Because older tire change equipment can damage TPMS sensors, your service center may need to buy expensive, new tire changers.

Since there is no uniformity among manufacturers, technicians need to be trained on several TPMS systems. These behind-the-scenes costs are very real to your service center.

That’s why they are anxious for you to understand the financial impact of TPMS systems. In the past, they’ve been able to quickly and cheaply provide tire services, and then pass the low cost on to you as an expression of their good will. But now even these simple jobs will take much longer.

Sensors will need to be removed and reinstalled. Even a tire rotation will require that the monitor be reprogrammed to the new location of each tire. When a car battery is disconnected, the TPMS system will need to be reprogrammed.

So when you start so see the cost of tire changes, flat repairs and rotations going up, please keep in mind that it’s because of this new safety equipment. NAPA Auto Parts just wants to keep you safely on the road – and we're committed to do so at a fair price.

It’s important to remember that the TPMS warning only comes on when a tire is severely under-inflated. You’ll still want to check your tire pressure on a regular basis. At every fill-up is best, but you should check pressure at least once a month. Here’s wishing you safe travels.

Contact NAPA Auto Parts for more information about Tire Pressure Management Systems.